It is challenging for customers to identify digital identity suppliers for consumer identity and access management (CIAM). Because of the lightning-fast pace at which modern businesses and technology applications operate, you must ensure that you can fulfill not only all of your existing requirements but also those that will arise in the future. So, where do we even start?
What is CIAM: What are its Important Purposes?
Customers and businesses that service them can get the identity security they want from CIAM solutions. These solutions incorporate many of the same security protocols as a staff Identity and Access Management (IAM) solution, such as protections against credential misuse, data theft, Single Sign-On, authentication methods and Active Directory.
However, CIAM solutions must address problems different from those addressed by conventional identity management solutions in organizations. The need for an IAM platform to ensure robust identity security throughout the login and business operations can (and typically does) take precedence over convenience. Customers’ needs must be met by CIAM features, as they differ from employee needs in terms of security.
As a result, CIAM providers must offer capabilities that provide customers with a streamlined experience and reliable, secure identity management.
What Do You Look for in a CIAM Provider?
Verify the following with the cloud CIAM services provider:
- Offering multichannel interactions while emphasizing personalization and the growth of customer relationships
- Handling login requests and various daily transactions by providing authentication and authorization.
- Aiding with control, protection, data analytics, and privacy
- While doing so, encouraging adherence to set regulations (GDPR, HIPAA, open banking, and PSD2-like other systems, such as marketing automation software tools
- Easily scaleable to meet diverse requests and specifications
- Recognizing and preventing dishonest or malicious activity
A CIAM system needs components in addition to the essentials of authorization, federated single sign-on social registration and authentication, self-service, multi-factor authentication, and the like to achieve all of the aforementioned objectives.
Consider the case when you want to adhere to regulations like the General Data Protection Regulation. In that case, you require a CIAM solution that enables users to choose how their data is used and offers them the choice to ask for its complete deletion. By utilizing a tactical element known as Privacy by Design and Permission Mechanisms, CIAM is accomplished.
Making an informed choice requires more than just knowing what something is named when comparing and choosing a CIAM solution. You should be familiar with the following:
- Why each CIAM component is necessary
- What is required for it to function correctly
- What questions should you ask CIAM suppliers about each component to guarantee that your requests for proposals (RFPs) cover all of your bases
For instance, you should be aware that the best CIAM software providers must adhere to the UMA 2.0 standards and integrate with programs that help meet regulatory requirements. You should be aware of this before you begin the evaluations. Using privacy by design and permission methods, users will be able to exchange and review data about themselves and their devices.
They should also have fine-grained control over the process. Notably, a compliance-ready CIAM system must have a Consent Receipt capability to trace user consent to satisfy the standard’s requirements.
The privacy and control mechanism’s user interface (UI) must also be simple, possibly the most impocritical aspect.
What Questions Do You Direct to Providers During Evaluation?
After reviewing the material above, you should ask the CIAM service providers the following RFP questions about Privacy by Design and permission Mechanisms:
- Does the proposed solution support the UMA 2.0-based framework for consent and privacy?
- Can the solution give users fine-grained control over sharing and auditing their personal information, devices, and “things”?
- Does the service offer a component that can serve as a consent document?• Does the solution support “the right to be forgotten,” and is it compliant with laws like the General Data Protection Regulation (GDPR)?
The specifics of what must be understood concerning every CIAM component can be obtained by contacting the provider organization. These solutions come with distinct capabilities, depending on their mother companies. Therefore, it is prudent to take time and make a thorough investigation. Do not risk an application or software you know little or nothing about.
